Refund & Return Policy

At VeroWellness, customer satisfaction and patient safety are our top priorities. Because we provide healthcare products and prescription medications, our Refund & Return Policy is designed to comply with health and safety regulations.

Returns

Due to the nature of prescription medications and healthcare products, we do not accept returns on:

  • Prescription medications
  • Opened or used products
  • Temperature-sensitive products
  • Personalized or prescribed treatments

This policy helps ensure the safety, quality, and integrity of all medications we dispense.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • You were charged incorrectly.
  • Your order was canceled before it was shipped.
  • The prescribed treatment was not approved by the licensed healthcare provider.
  • You received the wrong product.
  • Your order arrived damaged or defective.
  • Your order was lost during shipping and confirmed by the carrier.

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Items

Refunds will not be issued for:

  • Approved prescription medications that have already been dispensed or shipped.
  • Incorrect information provided during the medical consultation.
  • Delays caused by shipping carriers beyond our control.
  • Orders refused at the time of delivery.
  • Products that have been opened, used, or tampered with.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our support team will review your request and provide an appropriate resolution.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has been approved by the healthcare provider and sent to the pharmacy for fulfillment, it cannot be canceled.

Refund Processing

If your refund request is approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us promptly. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Contact Us

If you have any questions about this Refund & Return Policy or need assistance with an order, please contact us.

VeroWellness

Email: support@verowellness.org

Website: https://verowellness.org

Important Notice

By placing an order through VeroWellness, you acknowledge that prescription medications and certain healthcare products are generally non-returnable and non-refundable once dispensed or shipped, except where required by applicable law or in cases of damaged, defective, or incorrect orders.